Pay Your Bills Online

Pay Your Utility Bills & Property Taxes Online or Over the Phone

The Town of Woodstock has partnered with ACI Payments Inc. (formerly Official Payments Corporation) to offer electronic payments (credit card, debit card, or e-check) of utility bills, real property taxes and personal property taxes. Please note that a convenience fee applies.

If you are paying your bill online or by telephone on the morning of disconnection, please contact the Municipal Office with your confirmation number and amount paid before 9:00 am. If you do not contact the Municipal Office with this information, it will not be received until the next day and the disconnect fee will be applied.

To Pay Online

• Go to the payment website and select "Local Payments"
• Type in our jurisdiction code of ’9001’ or perform a search for the Town of Woodstock; select "MAKE A PAYMENT"
• Indicate the bill you are paying (utility, real property, personal property, etc.); select "MAKE A PAYMENT"
• Indicate the payment amount and the type of payment (credit, debit, e-check); select "CONTINUE"
• Official Payments Corporation charges a nominal convenience fee for the processing of these electronic payments
• Review payment Terms & Conditions; select "ACCEPT"
• You will need your account number in order to proceed (you may contact our office at (540) 459-3621 during normal business hours to obtain your account number, should you not have it)
  • Example of account number for utilities: Customer Account # excluding first two 0’s and all dashes (example: 004-0404004-4 would be 404040044)
  • Example of PIDN number for real property taxes: Customer Account # (example: 123456)
  • Example of PIDN number for personal property taxes: Customer Account # (example: 123456)

NOTE: If you do not have your account number please contact our office during regular business hours at (540) 459-3621 and we will provide that information

• Follow the instructions to complete the payment

To Pay Over the Phone

• Call (800) 2PayTax ((800) 272-9829); select option "3"
• You will need the town’s jurisdiction code, which is 9001
• You will need your account number in order to proceed (you may contact our office at (540) 459-3621 during normal business hours to obtain your account number, should you not have it)
• ACI Payments Inc. (formerly Official Payments Corporation) charges a nominal convenience fee for the processing of these electronic payments
• Follow the instructions to complete the payment

Frequently Asked Questions

Q. Who is Official Payments? 
A. ACI Payments, Inc. (formerly Official Payments) is the leading provider of electronic payment options for federal, state, and local government agencies. ACI Payments makes it possible for citizens to pay their government taxes and fees, using their credit or debit cards or electronic checks, via the internet or the telephone (toll-free, (800) 2PAYTAX). ACI Payments processes tax and fee payments for the IRS, 26 state governments, plus the District of Columbia, and more than 2,200 counties and municipalities across all 50 states.

Q. What payment methods does ACI Payments accept? 
A. MasterCard and Visa cards (including credit and ATM pin-less debit cards with a Visa or MasterCard logo), and e-checks. However, not all methods are accepted for all payment types. The methods that are accepted will be identified when you make your payment.

Q. Why is there a convenience fee and why am I paying for this? 
A.  ACI Payments charges a convenience fee for processing the payment transaction. The fee is not charged by or paid to the government agency. The convenience fee is assessed to cover operating costs and the costs associated with servicing thousands of card transactions.

You will be informed of all charges and fees before you authorize the payment. You may calculate the exact fee online.

When a consumer uses the service, two line items will appear on their card bill or bank statement. One is for the tax, fee, or fine owed to the government, and the other is for the convenience fee charged by ACI Payments.

Q. How safe is ACI Payments’ system? 
A. The system has been tested and proven. The IRS and more than 2,200 state and local governments have chosen ACI Payments as an electronic service provider for their constituents. The information gathered is private and will not be forwarded to anyone.

Q. Will I receive a confirmation of my payment? 
A. Yes. You will be provided a confirmation number at the end of the payment transaction. This confirmation number and your card or bank statement will provide confirmation of your card payment to the government agency. If you pay over the internet, you will be issued an on-screen digital receipt, which can be printed as a transaction record. Additionally, if you provide us your email address, you will receive an email verification of your online payment.

Q. How can I be sure that my payment was processed correctly?
A. You can verify your internet payment online if you have provided your e-mail address to us. You will need your confirmation number, the last 4 digits of your card, or the last 5 digits of your bank account. You may also call (888) 357-8394. You will need your payment amount to process your telephone inquiry.

Q. Who do I call if my payment doesn’t appear on my card or bank statement? 
A. Call ACI Payments Customer Service toll-free at (800) 487-4567. Press 1 for English or 2 for Spanish and choose option 4.