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1. Who should I contact with questions about problems with my sewer service?

Contact the Public Works department at 540-459-3045 regarding sewer interruptions. If you are having problems with your private sewer line, contact your local plumber.

2. Who should I contact with questions about leaks/problems with my water service?

Contact the Public Works Department at 540-459-3045 regarding water problems/leaks. If you are having problems with your private water line (from the meter to your house, or inside of your house), please contact your local plumber.

3. Does the Town have a Water Theft Policy?

Yes. Please reference the policy. Water Theft Policy

4. What happens if I have paid my water & sewer bill and I find that my water is cut off?

The water may be cut of temporarily for an emergency situation such as a water main break or in the event of a service tie-in. The Town of Woodstock will notify you of any loss of service that has been planned in advance, but cannot notify the public by telephone or door hanger in an emergency situation.

5. I have spotted a Town manhole overflowing. What do I do?

Although manhole overflows do not occur frequently, there may be a sewer back-up resulting in one to overflow. Please call the Public Works Department at 540-459-3045 immediately. The Water & Sewer Department must go through a specific procedure in order to return the manhole to service.

6. What is smoke testing?

Smoke testing is a test of the sanitary sewers for any defects (leaks, disruptions, etc.) within the Town's sewer system. The "smoke" is a visual aid that the crew uses to detect any leaks. Smoke Testing

7. What if I see "smoke" during the smoke testing of the sanitary sewers?

If you see the visual aid ("smoke") coming up in your yard there may be a defect or leak in your sewer lateral that is allowing storm water to enter (resulting in higher flows at the Wastewater Treatment Plant). If the visual aid enters your home, open some windows and doors so the "smoke" dissapates and note where it is coming from in the home. Then call your local plumber to fix the defects in your pipes.

8. What if I get a letter stating that I must properly fit my sewer cap to my sewer stack?

After smoke testing the sanitary sewers, the Water & Sewer crew may detect that your home's sewer stack is defective or your cap is broken or not properly fitted. The sewer stack is simply PVC pipe that has an area to screw a round cap onto the top.